Managing Your Subscriptions
Your complete guide to managing bot subscriptions, monitoring usage, controlling costs, and optimizing your premium protection investment.
Dashboard Overview
Access your subscription dashboard at telegram-bot.app/dashboard for centralized control over every aspect of your subscription. The dashboard provides four main sections that together give you complete visibility and control.
Subscription Status displays your current plan (Basic, Gold, Platinum, or Ultimate), billing cycle (monthly or annual), next payment date, and subscription status. From this section you can upgrade instantly, schedule downgrades for your next billing cycle, or cancel with access continuing through your paid period. The status panel shows days remaining in your current period, allowing you to time plan changes optimally.
Usage Monitoring presents real-time statistics for your current billing period. Visual displays show consumption for image NSFW scans and sentiment analyses—the two premium features subject to usage limits. Progress bars indicate percentage consumed, while trend graphs project whether you'll remain within your monthly allocation. Historical comparison charts show this month's usage versus previous periods, helping you understand whether current consumption represents typical patterns or unusual spikes.
Group Management lists all Telegram groups connected to your subscription, showing per-group usage statistics that help you understand which communities consume the most protection resources. Add new groups by inviting the bot and granting admin permissions—Platinum and Ultimate plans support multiple groups with pooled limits, meaning all your groups share your subscription's total capacity. The group management interface lets you configure settings independently for each community or synchronize settings from a master group to others instantly.
Billing Information contains your payment methods, complete billing history, and downloadable invoices. Update payment details with a few clicks, change billing addresses for proper invoice formatting, and export financial records as PDF or CSV for accounting systems. The billing history shows every charge including base subscription fees, overage charges, discounts applied, and refunds processed, providing complete financial transparency.
Monitoring Usage and Limits
Check current usage anytime through the dashboard's Usage section, which displays consumption versus limits for each premium feature. The interface updates hourly, showing near-real-time consumption data that helps you track patterns and avoid unexpected overages.
The dashboard provides detailed breakdowns including daily usage patterns showing peak activity times, weekly comparisons revealing day-of-week variations, monthly trends comparing current period to previous months, and per-group statistics identifying which communities drive the most consumption. This granular visibility helps you understand exactly where your premium capacity goes, informing optimization decisions.
Image NSFW Scans tracks every photo, GIF, sticker, and profile picture analyzed for inappropriate content. The counter shows scans consumed versus your monthly limit, with the progress bar changing color as you approach capacity—green for under 70%, yellow for 70-90%, and red for above 90%. Detailed logs show which groups generate the most scans, which content types consume capacity (photos versus GIFs versus stickers), and temporal patterns revealing peak scanning periods.
Sentiment Analyses monitors every message examined for toxicity, profanity, insults, and threats. The usage display shows analyses consumed with similar visual indicators. Because sentiment analysis applies to text messages and occurs more frequently than image scanning in most groups, sentiment limits typically exhaust faster than image scan allocations. The detailed breakdown reveals which toxicity categories trigger most frequently, helping you understand what types of problematic behavior your community faces.
Set up usage alerts to avoid unexpected overages through the Notification Settings section. Configure warnings at multiple thresholds—typically 60%, 75%, and 90% of your limits—to receive increasingly urgent alerts as you approach capacity. Choose notification delivery via email, Telegram direct messages, dashboard banners, or combinations thereof. Premium tiers (Platinum and Ultimate) support additional notification channels including SMS and webhooks that integrate with monitoring systems like PagerDuty or custom alerting infrastructure.
When approaching limits, optimize usage through several strategies the dashboard helps you implement. Adjust bot sensitivity thresholds to reduce false positives—stricter thresholds mean fewer scans and analyses but potentially missed violations, requiring you to balance protection intensity against capacity consumption. Whitelist trusted long-term members to skip scanning entirely, preserving capacity for vetting new or suspicious users. Review and disable features you're not actively using—if your community doesn't suffer NSFW problems, temporarily disabling image scanning preserves capacity for more critical sentiment analysis.
The dashboard's projection tool estimates end-of-month usage and potential overage charges based on current consumption patterns. Using linear regression on your recent usage data, it calculates likely final consumption and projects overage costs if you continue current patterns. If projections show you'll exceed limits, you receive specific recommendations: either optimize current settings to reduce consumption or upgrade to a higher-tier plan with increased capacity. The calculator compares projected overage costs against the price difference of upgrading, showing which option is more economical.
Monitor multiple groups efficiently through the Group Overview panel. Each group displays its individual consumption against your subscription's pooled limits. While limits pool across all groups, the per-group visibility helps identify outliers—perhaps one community with looser moderation settings or higher spam activity consumes disproportionate capacity. These insights inform decisions about whether to adjust that group's settings, remove less critical groups from premium protection, or upgrade to accommodate high-consumption communities.
Upgrading and Downgrading Plans
Upgrading takes effect immediately with prorated charges calculated to the day. Navigate to Dashboard → "Upgrade Plan", review the available tiers, and select your new plan. Upon confirmation, several things happen automatically: you receive credit for the unused portion of your current plan's remaining time, the system charges only the difference for the upgraded plan's remaining period, your limits increase immediately to the new tier's allocations, and all upgraded features become available within 60 seconds.
For example, upgrading from Gold ($4.99/month) to Platinum ($9.99/month) halfway through your monthly billing cycle works like this: you receive credit for approximately $2.50 (half of your Gold fee for the unused half-month), you're charged approximately $5.00 (half of Platinum's fee for the remaining half-month), resulting in a net charge of $2.50 to your payment method. Your image scan limit instantly increases from 2,000 to 5,000 monthly, your sentiment analysis limit jumps from 5,000 to 15,000, and you gain access to spoofed content detection and 15% overage discounts.
Downgrading occurs at the end of your current billing period to prevent service disruption and preserve the protection you've paid for. Select a lower tier through Dashboard → "Change Plan", confirm the change, and you'll see a notification explaining that the downgrade is scheduled for your renewal date. You maintain your current tier's features, limits, and support level until the period ends, then automatically transition to the lower plan.
Before downgrading, ensure your typical usage fits within the new tier's reduced limits. The dashboard displays a compatibility check showing your recent average consumption against the target tier's allocations. If you consistently consume 4,000 image scans monthly and consider downgrading from Platinum (5,000 limit) to Gold (2,000 limit), the system warns that you'll immediately face overages under the lower plan. This prevents nasty surprises when downgrades take effect.
Switching billing cycles provides flexibility and savings. Moving from monthly to annual billing saves 20% and applies immediately with proration—you receive credit for remaining time on your monthly plan and pay the discounted annual rate. For example, switching Gold from monthly ($4.99/month) to annual ($47.90/year, effectively $3.99/month) halfway through a month credits you about $2.50 for unused monthly time and charges you the annual fee, resulting in a net charge of $45.40 for immediate annual coverage.
Switching from annual to monthly billing takes effect at your year's end without refunds for unused time, preserving the commitment period you purchased. Both changes are managed through Dashboard → "Billing Cycle" with clear explanations of financial implications before you confirm.
Payment Method Management
Add payment methods through Dashboard → Billing → "Add Payment Method". We accept major credit cards (Visa, Mastercard, American Express, Discover) and digital wallets (Apple Pay, Google Pay, Stripe Link) for all plans. Premium tiers (Platinum and Ultimate) can additionally use ACH bank transfers (U.S. customers) and SEPA transfers (European customers) for lower transaction fees on recurring payments.
You can maintain multiple payment methods on file, designating one as your primary default. The system attempts charging your default method first, automatically falling back to backup methods if the primary charge fails. This redundancy prevents service interruptions from expired cards or temporary holds—if your primary card declines, the backup processes automatically without requiring your intervention or causing downtime.
You cannot remove your last payment method while maintaining an active subscription—this prevents orphaned subscriptions with no way to collect payment. Add a replacement payment method before removing your current one, or cancel your subscription before removing the last payment option.
Update billing information including addresses, company details, and tax IDs through Billing Information → "Edit Details". Changes apply to future invoices—already-generated invoices reflect billing information that was current when they were created. Proper billing addresses ensure invoices meet your accounting requirements and tax reporting needs. Companies needing specific formatting (purchase order numbers, department codes, etc.) can add these details for inclusion on all invoices.
View and download past invoices from Invoice History, accessible through Dashboard → Billing → "Invoices". Each invoice shows the billing period, subscription plan, base charges, overage fees (if applicable), applied discounts, tax calculations, and payment method charged. Export invoices as PDF for filing or email to your accounting department, or export bulk records as CSV for import into accounting software like QuickBooks or Xero.
Handling Overages
When you exceed plan limits, overage charges apply automatically at $0.00075 per unit (image scan or sentiment analysis) beyond your monthly allocation. This per-unit pricing applies uniformly to both feature types, simplifying overage calculations. For example, if your Gold plan provides 2,000 image scans and you consume 2,350 scans, you incur 350 overage units × $0.00075 = $0.2625 in additional charges appearing on your next invoice.
Your plan tier affects your effective overage rate through automatic discounts. Platinum plans receive 15% off overage charges, reducing the per-unit price from $0.00075 to $0.0006375 (effectively $0.64 per thousand units instead of $0.75). Ultimate plans enjoy 25% discounts bringing the rate to $0.0005625 per unit ($0.56 per thousand). These discounts apply automatically—no coupon codes, no manual requests, just immediate savings on every overage unit consumed. The invoices show both the base overage amount and your tier's discount, providing full transparency.
The dashboard's overage calculator, found in the Usage section, projects end-of-month charges based on your current consumption trajectory. Using your daily average usage from the past week, it extrapolates to month end and calculates likely overage charges. The projection updates daily as new consumption data arrives, refining accuracy as the month progresses. Early-month projections are less reliable but still valuable for catching concerning trends, while late-month projections provide high-confidence estimates of your actual invoice.
The calculator also performs cost comparison analysis. It takes your projected total cost (base subscription + projected overages) and compares it to what you'd pay on the next tier up. If you'll pay $6.50 total for Gold with overages, but Platinum costs $9.99 with no overages expected, the calculator notes that Gold remains more economical despite overages. Conversely, if overages push your Gold total to $11.25, paying $9.99 for Platinum makes better financial sense while providing higher base limits reducing overage risk in subsequent months.
If usage consistently exceeds limits, upgrading is often more cost-effective than paying recurring overages. The dashboard's recommendation engine analyzes your three-month average usage, identifies patterns of persistent overages, and suggests the optimal tier for your consumption level. A group consistently consuming 3,000 image scans monthly on a Gold plan (2,000 limit) faces $0.75 monthly overages. Over a year, that's $9 in overages added to Gold's $59.88 annual cost (at monthly rate), totaling $68.88. Platinum at $9.99 monthly ($119.88 annually) costs more but eliminates overages while providing 5,000 monthly scan capacity—valuable if your group continues growing.
To minimize overages without upgrading, review usage weekly through the dashboard to catch trends early rather than discovering problems when the month ends. Set alert thresholds conservatively at 60% rather than waiting for 90% alerts—this provides ample time to optimize before limits are exhausted. Temporarily disable non-essential features during unusually high-activity periods if you're approaching limits mid-month. Consider switching to annual billing, which provides 20% more effective capacity at the same price through the annual discount, stretching your limits further.
Failed payments trigger grace periods providing time to update payment methods without service disruption. Monthly plans receive 7-day grace periods, while annual plans get 30-day grace periods reflecting their larger payment amounts. During grace periods, your service continues uninterrupted while the system retries your payment daily. You receive email reminders daily with increasing urgency, explaining the failed payment and providing direct links to update your payment method. Update your billing information promptly to clear the failure and avoid eventual downgrade to the Basic free plan.
Cancellation Process
Cancel your subscription anytime through Dashboard → Subscription → "Cancel Subscription". The cancellation flow asks you to select a reason from a dropdown menu helping us understand why users leave and identify improvement opportunities. You can optionally provide additional feedback in a text field—this feedback genuinely reaches our product team and influences development priorities. After entering your reason, confirm the cancellation to proceed.
Upon cancellation, several things happen immediately: auto-renewal stops, preventing future charges to your payment method; your access to premium features continues uninterrupted until your current paid period ends; and your settings, configurations, and historical data preserve for 90 days allowing easy reactivation if you change your mind. You receive immediate confirmation via email and dashboard notification specifying exactly when your premium access will end.
When your paid period expires post-cancellation, the system automatically downgrades your account to the Basic free plan. Your groups remain protected with Basic's limited features (500 image scans, 1,000 sentiment analyses monthly) and basic spam detection. All your custom configurations preserve for 90 days—threshold settings, whitelists, custom word filters, notification preferences, and group configurations. During this 90-day preservation window, reactivating your subscription instantly restores everything exactly as you left it.
Before canceling, consider alternatives that might address your concerns without losing premium protection. Downgrade to a lower tier if costs are the issue—perhaps Gold at $4.99 monthly provides sufficient protection at a price point matching your budget better than canceling entirely. Temporarily disable expensive features like NSFW scanning if you're trying to reduce consumption and avoid overages, preserving other premium capabilities while controlling costs. Contact support to discuss concerns and explore solutions—sometimes configuration adjustments, feature explanations, or account credits can resolve issues without cancellation.
Reactivation
Reactivate your subscription anytime through Dashboard → "Reactivate", accessible even after cancellation as long as your account exists. The reactivation flow is straightforward: select your desired plan (can be the same or different from your previous tier), confirm billing method, and complete payment.
Within 90 days of cancellation, all your settings and historical data restore automatically upon reactivation. The system retrieves your saved configuration—every threshold setting, whitelist entry, custom word filter, notification preference, and group configuration—and applies it immediately. You're back to full premium protection within 60 seconds with everything exactly as you left it. Your usage history also restores, allowing you to see historical patterns and trends continuing through the cancellation gap.
After the 90-day preservation window expires, the system purges your historical configuration to respect data retention policies and free database resources. Reactivating after 90 days starts fresh with default configuration—all thresholds reset to recommended values, whitelists clear, custom word filters disappear, and historical usage data no longer appears in analytics. You maintain your account and group connections, but must reconfigure features from scratch.
Reactivation restarts billing from a fresh cycle. Select your plan and confirm—if you previously had annual billing, you can choose monthly this time, or vice versa. Prorated charges don't apply to reactivation since you're starting a fresh billing cycle. Your first charge covers the full period (month or year) at your selected tier, with auto-renewal resuming immediately. Previous billing history remains accessible even after reactivation, ensuring accounting continuity.
Best Practices for Subscription Management
Regular monitoring prevents surprises and optimizes your investment. Check usage weekly rather than monthly, catching concerning trends early enough to respond before limits exhaust. Schedule 15 minutes every Monday to review the dashboard's Usage section, noting consumption rates and projected end-of-month totals. Review billing monthly when invoices arrive, verifying charges match expectations and usage patterns haven't shifted significantly. Evaluate your plan quarterly, assessing whether your current tier still matches your actual needs or whether usage growth suggests an upgrade would be more economical.
Cost optimization strategies maximize protection value per dollar spent. Enable all features you're paying for rather than letting included capacity sit unused—if you're paying for 5,000 sentiment analyses but only using 2,000, perhaps you can lower thresholds slightly to catch more borderline violations without consuming additional capacity since you're well under limits. Configure thresholds properly to reduce false positives—every false positive consumes capacity without providing value, so threshold tuning that minimizes these improves your effective capacity. Switch to annual billing for 20% savings, equivalent to receiving 2.4 months free compared to monthly payment—the annual commitment risk is minimal if you've been subscribing for several months and expect to continue.
Team management (Platinum and above) allows role-based access control distributing subscription management responsibilities across your admin team. Assign team members as Admins (full access to all settings and configurations), Billing Managers (can view usage and update payment methods but cannot change bot settings), or Viewers (read-only access to dashboards and analytics). This role separation follows security principle of least privilege, ensuring people can access what they need without exposing sensitive controls unnecessarily. A community manager might need Admin role to configure protection features, while your organization's finance person needs only Billing Manager access to handle payment updates and invoice downloads.
Stay informed about platform changes, new features, and optimization opportunities through multiple channels. The dashboard's announcement banner highlights important updates affecting your subscription or requiring action. The monthly newsletter (opt-in through notification preferences) summarizes new features, shares optimization case studies from other communities, and provides tips for maximizing protection value. Follow @tgBotAppNews on Telegram for real-time announcements about new features, scheduled maintenance, and urgent platform updates. New features enable automatically for your tier when released, with documentation links provided through these channels helping you understand and optimize new capabilities.
Troubleshooting Common Issues
Payment Declined - The most common billing issue stems from several potential causes. Verify your card details are current with correct expiration date, CVV, and billing zip code—small typos prevent successful charges. Check available credit, ensuring your card limit can accommodate the charge. Contact your bank directly if the card appears valid—many banks block online transactions or international charges by default, requiring you to approve the merchant. Try an alternative payment method through Dashboard → Billing → "Add Payment Method" if one card consistently fails. Contact our billing support at billing@telegram-bot.app if issues persist despite trying multiple cards—we can investigate specific decline codes from our payment processor to identify the exact problem.
Features Not Working - When premium features don't seem active, verify several settings and permissions. Check Dashboard → Subscription to confirm your subscription shows "Active" status rather than "Cancelled" or "Past Due"—payment issues can cause silent deactivations. Ensure the bot has proper admin permissions in your Telegram group by checking group Settings → Administrators. The bot needs delete message permission to remove violations, ban permission to remove problem users, and invite permission to manage restrictions. Refresh your dashboard by pressing Cmd+R (Mac) or Ctrl+R (Windows) to ensure you're seeing current state rather than cached data. Verify features are enabled in Dashboard → Settings—some premium features require explicit activation beyond just having subscription capacity.
Usage Not Updating - Usage statistics update every hour, not in real-time, so recent consumption might not appear immediately. Allow up to 60 minutes for usage data to sync from Telegram through our processing pipeline to your dashboard. Check that your group appears in Dashboard → Groups with "Connected" status—if it shows "Disconnected", remove and re-add the bot with proper permissions. Try refreshing your browser or clearing cache (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows) to ensure you're not seeing stale cached dashboard data. If usage remains frozen for multiple hours, contact support with your group ID so we can investigate sync issues.
Can't Access Dashboard - If you're locked out of your dashboard, several recovery options exist. Reset your password through the login page's "Forgot Password" link—enter your account email to receive reset instructions. Check your spam folder for verification emails if you don't see password reset messages within 5 minutes. Try a different browser or incognito/private mode to rule out browser extension interference or corrupted cached credentials. Clear your browser's cookies and cache entirely if login still fails. Contact support@telegram-bot.app from your registered account email if none of these resolve access issues—we can manually verify your identity and restore access.
Quick Reference
Access all subscription management functionality through the centralized dashboard at telegram-bot.app/dashboard. The main sections provide comprehensive control:
Usage Monitor (telegram-bot.app/dashboard/usage) - Track consumption in real-time with visual displays showing percentage consumed, projected end-of-month totals, per-group breakdowns, and historical comparisons. Set up alert thresholds and view detailed usage logs showing exactly what consumed capacity.
Billing Management (telegram-bot.app/dashboard/billing) - Update payment methods, change billing addresses, download invoices, view payment history, and manage billing cycle preferences. Export financial records for accounting software integration.
Group Overview (telegram-bot.app/dashboard/groups) - Add new groups to your subscription, view per-group usage statistics, configure settings independently for each community, or sync settings from master groups to others. Monitor which groups drive the most consumption.
Settings Configuration (telegram-bot.app/dashboard/settings) - Enable and configure all premium features with threshold controls, whitelist management, custom word filter setup, notification preferences, and sensitivity tuning for each protection type.
Support Access (telegram-bot.app/dashboard/support) - Contact support directly through the dashboard with your account details auto-populated for faster resolution. View your support ticket history and response time guarantees for your plan tier.
For assistance, contact the appropriate support channel based on your needs. General support (support@telegram-bot.app) handles technical issues, feature questions, configuration assistance, and general inquiries. Billing inquiries (billing@telegram-bot.app) address payment problems, invoice questions, plan changes, and refund requests. Sales questions (sales@telegram-bot.app) help with choosing plans, volume discounts, custom solutions, and pre-purchase questions.
Response times vary by plan tier reflecting your support level: Basic subscribers receive responses within 48 hours during business hours. Gold members get priority handling within 24 hours including weekends. Platinum subscribers receive replies within 12 hours with live chat option during business hours. Ultimate plan customers enjoy 4-hour response times 24/7 with dedicated phone support for urgent issues.
When contacting support, provide your account email, at least one affected group ID (find in Dashboard → Groups), detailed issue description explaining what you tried and what happened, and any error messages or screenshots showing the problem. This information expedites resolution by giving our team everything needed to diagnose and fix issues on first contact rather than requiring multiple back-and-forth exchanges.
Manage your subscription proactively through regular monitoring, thoughtful optimization, and timely plan adjustments. This approach maximizes protection value, avoids service interruptions, and ensures your community receives consistent, reliable protection within your budget constraints. The dashboard provides all the tools and visibility you need to maintain this proactive management stance.
Frequently Asked Questions
Q: How do I check how much of my monthly quota I've used?
A: Visit the Usage Monitor at telegram-bot.app/dashboard/usage to see real-time consumption across all quota-tracked features. The dashboard displays visual progress bars showing percentage consumed for each feature (image scans, sentiment analyses), exact numbers used versus total available, projected end-of-month consumption based on current usage patterns, and per-group breakdowns showing which communities consume the most resources. You can also set custom alert thresholds—for example, receive email notifications when you reach 75% quota consumption, giving advance warning before hitting limits. Historical usage graphs show patterns across previous months, helping you understand whether your current plan matches your actual needs or if adjustments would be beneficial.
Q: What exactly counts toward my image scan quota?
A: Every unique image, GIF frame, sticker, or profile picture analyzed by the NSFW detection system consumes one image scan from your monthly quota. This includes standard photos members share, animated GIF files (analyzed frame-by-frame, with typically 5-10 frames per GIF), custom stickers (if you enable sticker scanning), and profile pictures (if you enable profile picture scanning). Due to intelligent caching, if multiple users share the identical image (same file, not just similar), it may only consume one scan since the result is already known. To optimize consumption, consider which media types your group actually needs scanned—perhaps you need photo scanning but can disable sticker and profile picture scanning if those aren't problems in your community.
Q: Can I pause my subscription temporarily without losing my settings?
A: No, subscriptions are continuous monthly commitments—pausing isn't available. However, you can cancel anytime, with access continuing through your already-paid period. For example, if you cancel on the 15th of a month but paid through the 30th, all features remain active until the 30th. Your configuration settings, violation history, and user reputation scores are preserved in the dashboard for 30 days after cancellation. If you re-subscribe within this 30-day grace period, all settings restore automatically. This approach works well for seasonal groups or communities with fluctuating needs—cancel during inactive periods, reactivate when needed, with minimal reconfiguration required.
Q: How do I change my payment method or update my expired card?
A: Access the Billing Management section at telegram-bot.app/dashboard/billing and click "Update Payment Method." This opens Stripe's secure portal where you can add a new card, remove old cards, or set a different card as your default payment method. The new card information goes directly to Stripe's encrypted servers, never passing through our systems. Stripe often handles card updates automatically through their relationship with participating banks—if your card expires or is replaced, they may update the details automatically, maintaining your service without interruption. You'll receive email confirmation whenever payment methods change, alerting you to any unauthorized modification attempts. Update payment information anytime, even mid-billing cycle, with changes applying to your next renewal.
Q: What happens if my payment fails during renewal?
A: If payment fails at renewal (expired card, insufficient funds, card block), you receive immediate email notification explaining the problem and providing instructions to update payment information. The system automatically retries payment 3 times over 7 days, giving you multiple chances to resolve the issue without service interruption. During this retry period, premium features remain active to avoid disrupting your community protection. If all retry attempts fail after 7 days, premium features (NSFW detection, sentiment analysis) pause until payment succeeds, while free features (CAPTCHA, media restrictions, spam detection) continue operating normally. You can resolve failed payments anytime by updating your payment method in the billing portal, which immediately retries charging and restores full service upon success.
Q: How do I cancel my subscription if I no longer need premium features?
A: Log into telegram-bot.app/dashboard/billing and click "Cancel Subscription." The system asks for brief feedback about your cancellation reason (optional but helpful for our improvement), then confirms the cancellation. Your premium access continues through the end of your already-paid period—if you cancel on January 15th but paid through February 15th, you retain premium features until February 15th. No refunds are provided for partial months (except within the 30-day money-back guarantee for new subscribers). After cancellation, your account automatically reverts to the free Basic plan, maintaining core moderation features while quota-based features (NSFW detection, sentiment analysis) become unavailable. You can reactivate premium anytime through the dashboard with immediate restoration of service.
Q: Can I get a refund if I cancel mid-billing cycle?
A: Refunds for partial months are not provided (except for new subscribers within the 30-day money-back guarantee period). When you cancel, you retain full premium access through the end of your current billing period—you've paid for that time and can use all features until the period expires. This policy is standard for subscription services and clearly disclosed during purchase. For example, if you subscribe on January 1st, cancel on January 20th, you continue receiving premium features through February 1st (the end of your first month). If you're a new subscriber within your first 30 days and our service doesn't meet expectations, contact billing@telegram-bot.app to request a full refund under our money-back guarantee—this applies regardless of when during the first month you request it.